Decades of rich experience with large scale global transformations in business, technology and operations, spanning launch of new business lines, business transformation, process reengineering, technology replatforming, corporate mergers, global delivery and setup of global capability centers across US, UK, UAE, Africa, India, Australia & New Zealand.
30+ years of Global Technology & Enterprise leadership at State Bank of Mauritius, Barclays Bank, Bank of America, American Financial Group & ANZ Bank including 8 years in regional / group CIO roles.
25+ years of Technology and Business consulting expertise at Capgemini, Bank Of America, Sapient Corporation, American Financial Group and Titan Industries.
Setup Small Finance Bank for an Indian microfinance institution – technology, operations, shared services, front-mid-back-office functions, products, corporate structuring & branch footprint
Tech blueprint for a disruptive Indian NBFC indexed on digital customer & franchise experience, advanced analytics & rapid products / channels expansion – backed by marquee PE & eminent bankers
Setup Global (tech) Delivery capability including services partners & resident capability center for an American Airline – spanning channels, tech ops, revenue management, analytics, cloud & digital transformation objectives
Stabilize operations & technology for full service scheduled commercial bank with countrywide presence – spanning assets, liabilities, debt, trade, cash, treasury, cards & payments products & service lines
Business transformation (global shared services, expansion to 7 countries, Basel III risk practices) & Technology re-platforming for a full service African Bank
Setup tech function for a European bank to implement end-to-end technology platform for retail & commercial banking and supported rapid rollouts to 14-country Emerging Markets franchise
Conceptualized, developed & championed mandate to setup Global (tech) Capability Center for an American Bank – extending from managing services partnerships with tier-1 providers globally
Led Operations Day-1 for merger of 2 (American & Canadian) credit unions with a collective footprint across 67 countries – spanning commercial & personal insurance, lending services, wealth management & retirement services
Developed & led consulting engagement strategy with partner firms for a large American insurance company – spanning management consulting, business process re-engineering & IT delivery for straight-through-processing, unified claims management, policy administration & re-insurance
Setup & led Startup Solutions Shared Services for a cluster of Fintechs in North America and Canada – spanning Technology and Architecture Gap assessment, Product Management, Continuous discovery and implementation of innovations & process improvements
